E-Government in Malaysia: its implication so far and citizen's adoption strategies

In 1997, Malaysian government lauched the Electronic Government initiative, generally known as e-Government. The implication of e-Government was initiated with the introduction of Multimedia Super Corridor (MSC) in 1996. E-Government seeks to enhance the convenience accessibility and quality of interaction with the public and business at large. This would enable the government to be more responsive to the needs of its citizens(MSC).

Under the government flagship, seven main projects - Electronic Procurement (eP), Project Monitoring System (PMS), Electronic Services Delivery (eServices), Human Resource Management Information System (HRMIS), Generic Office Environment (GOC), E-Syariah and Electronic Labour Exchange (ELX). Besides, others project like Public Services Portal (myGovernment), e-Tanah, e-Consent, e-Filling, e-Local Government (e-PBT), e-kehakiman, Custom Internation System (e-SILA).

E-Government is still not familiar by citizen. The common problem encounted by consumers are:

~ lack of knowledge on IT : consumers may do not know how to use the e-government online system and how to assess to the e-government application.

~ system down : sometimes the e-government system are down, thus it may not convenience to the consumers to assess the application.

~ security and privacy : the consumer are worry through the security of the e-government system. Besides, consumer also worry that other will know their private information through the system.

There are some suggestion ways to encourage more consumer to use the e-government applications:

> the government should provide the guideline and improve the ease of use of the e-government system. This will enable consumer more comfortable with the system.

> the government also can promote the system though media devices like news papers, TV, and advertisement with guideline and ease step for using the system.

> always improve the system to prevent system down and ensure all the assess information are secure and always in efficient condition.